Shipping Policy

Effective August 31, 2026. This policy applies to products purchased through the Stouter Technologies shop.

Processing time

Physical orders are prepared within 2–3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day. We will contact you if an item needs additional preparation time.

Shipping costs and timing

Available delivery services, estimated carrier transit times, and the shipping cost are shown at checkout before you approve payment. Live rates may be provided through our shipping carrier connection; when live rates are unavailable, the configured fallback rate is shown before payment. Carrier estimates are not guarantees, and weather, service interruptions, or incorrect addresses can add time.

Local pickup

If local pickup is offered for an order, it will appear as a checkout option. Pickup instructions and availability are confirmed after payment. Do not travel for pickup until we confirm that the order is ready.

Digital products

A digital product must explain what is included and how access or download instructions are provided on its listing. If those instructions are not clear, contact us before purchase. Do not purchase a digital listing that does not describe the delivery method.

Delivery issues

Check the shipping address before submitting your order. If a package is delayed, damaged, or marked delivered but cannot be found, contact us with your order number and the email used at checkout so we can review the carrier details. For eligible returns, see the Returns & Refunds Policy.

Questions about delivery? Email support@stouterenterprises.com or use our Contact page.