Returns & Refunds Policy

Effective August 31, 2026. This policy explains how to request a return or refund for products purchased through the Stouter Technologies shop.

Eligible returns

We accept return requests for eligible physical products within 30 calendar days of delivery. The item should be in the condition described on the listing and include its original components and packaging when practical. Some products may have additional, clearly stated listing-specific conditions.

How to request a return

Contact us within the return window with your order number, the email used at checkout, the item you want to return, and the reason. Include clear photos if the item arrived damaged or materially different from the listing. We will reply with next steps and, when approved, the return address or label instructions. Please wait for approval before mailing an item back.

Refund timing

After an approved return is received and reviewed, we issue an eligible refund to the original payment method. Your payment provider may take additional business days to post it. Original shipping charges are refundable only when required by law or when the return is due to our error, damage in transit, or an item that materially differs from its listing.

Exceptions and external listings

Items purchased through an external listing or third-party seller follow that seller’s return and refund policy; the seller’s checkout terms control. We do not represent third-party policies as our own. If an external listing’s policy is unclear, contact us before purchase.

Digital products

Digital products are eligible for review only when access or download delivery fails, the delivered item is materially different from its description, or applicable law requires a refund. Contact us promptly and do not redistribute the files while a request is under review.

Start a request at Contact or email support@stouterenterprises.com. Please keep your order confirmation so we can locate the purchase.